Infotheek's RMA Terms
1. General
1.1 An RMA is a return request for a product that you, for whatever reason, want to return to us. RMAsare processed only when the RMA request form is correctly and completely filled with the information thatyou find on your packing slip or invoice. Only items that are invoiced by us are eligible for return. By fillingout the RMA request form, take note of, and you agree to our RMA conditions as those described in thisdocument.
1.2. These conditions apply to all RMAs. We make a distinction between commercial return requests,return requests in response to an error on our part, and HP DOA return requests. For repair requests andreturn requests as a result of shipping damage are different conditions that are described separately.
1.3. Each RMA must be authorized (approved) by our customer service department before the productmay be returned. After approval you will receive a unique RMA form with a validity of 5 days. Within thisperiod, the consignment can be sent. Shipments without our authorization form will not be processed and/ or credited. The additional costs of returning goods will be borne by you, except that shipments aredelivered by us are incorrect.
1.4. All amounts used in connection with RMAs to owe us we can deduct all that we, for whatever reason,to you are guilty. This independent of the maturity of what you owe us.
1.5. We have no obligation to you damage, including consequential damage, to be reimbursed in respectof what has been delivered by us in connection with a return request or in connection with the rise of areturn request.1.6 If our conditions refer to you, we mean you as a customer, one who is billed by us for what we havebeen suppliedIf our conditions refer to us, we mean us as your supplier that delivered the product to you.If our conditions amounts are called, then these amounts are in euros excluding VAT.If our conditions percentages are called, these are percentages of the selling price of the product.
2. Return Commercial Applications
2.1 Commercial return requests are correctly supplied products or shipments which you have orderedwrong. The return of these products is usually possible, provided that your RMA request is applied within5 working days after our invoice date. If the RMA request is approved restock and administrative costs willbe calculated. A specification of our used restock fee can be found elsewhere in these conditions.
2.2 The minimum amount for which a commercial RMA can be done is € 100,- selling price. No productsof several bills can be part of the same RMA.
2.3 The assessment of a return request will remain at all times our exclusive jurisdiction. Products that arenot (longer) part of the selection, or adjusted for your needs are not eligible for return and / or credit. Aview shipment must be returned within 30 calendar days. In late returns will be charged 15% restock feeand after 35 days the item cannot be returned.
2.4 The products should be returned as new and current marketable to be in original and undamagedpackaging. After receipt and inspection of the returned product within 10 working days you will receive acredit note. The amount of the credit amount depends on the condition of the products and the calculatedrestock fee.
3. Return requests in response to an error on our part
3.1 Provided that your RMA request is applied within 5 working days after our invoice date, we will initiallytogether with you attempt the problem you wish to solve. If it does not, then we will take the product backfree of charge.
4. DOA return requests
4.1 Under DOA products, we mean products derived exclusively from HP that qualify for this specificprocedure established by HP. In return applications for HP DOA products, we follow the conditions thatHP has determined and published on the DOA authorization form. If these conditions change then we areentitled to our terms and conditions at this point to adjust. Anything further in this Article 4 stipulatesincluded.
4.2 A DOA return request will be exclusively processed by us if reported within 5 working days from thedate of the DOA authorization form which you should request at HP. You can only apply for a DOA return request when you present us our invoice and the DOA authorization form. Applying for a DOAauthorization at HP is possible to 30 days after the invoice date of the product. Please note that thehandling by this DOA procedure usually lasts longer than the standard warranty service. You have theright to summon the defective product to HP under warranty for repair instead of processing according tothe DOA procedure. The additional costs and risks of loss or damage during transport are entirely yourresponsibility.
4.3 If during the investigation no malfunction is detected and / or cannot be linked to the specifiedcomplaint on the DOA authorization form, an amount of € 50, - research and shipping fee and the productto you is returned.
4.4 If the returned product entry and inspection in accordance with the guidelines of the HP DOAprocedure complies receive within 10 days a credit note.
5. Repair requests (no warranty)
5.1 We only repair products that are purchased from us with specific own warranty, including usedequipment. Your purchase invoice determines whether the product is eligible for warranty, what is theduration of this warranty, and how warranty is handled. For an overview of our additional warrantyoptions, please contact your account manager. he / she will explain the possibilities regarding warrantyform and warranty period.
5.2 We will, in some cases together with you choose to send parts or things that you yourself can fix theproblem. In cases where this is not sufficient, we will repair the product for you and if necessary replacedon a similar product. If this is not possible, we will credit the product at the value at which it waspurchased.
5.3 We accept no liability for files or applications during a repair lost. You should take care to have arecent backup of your data.
5.4 When all the offered warranty repairs unless an amount of € 35, - to research and shipping chargesand the product is returned to you. Reasons why a repair request is not under warranty will be solved as(user) damage and software related issues. If we return to take care is that if the return on a firstcollection attempt is not ready we pick the following command can charge.
6. Repair requests (or manufacturer)
For products of most manufacturers allow you to directly contact the manufacturer for warranty service ofa defective product. This is often the easiest and fastest way to solve the problem.If the contact information of the manufacturer is not known to you that we can retrieve it. Please callbefore as our customer, accessible by phone 071-8001500Defective products with manufacturer's warranty will not be taken back by us. Exceptionally, the choicecan be made to the warranty service through us toand run your product for repair, which may mean that the time of the settlement is involved, may increasesubstantially.
7. Applications following shipping damage or loss
Upon receipt of the goods himself to check for damage and / or completeness. If you find that when youreceive the consignment is not delivered correctly, you are obliged to make a note of this on the deliveryof the driver. In case of damage, please refuse the shipment and inform us immediately notify.A damage / or loss of a product or shipment must be made within 2 working days after delivery by us tobe reported. After this period we are discharged.
8. Restocking and administrative expenses
Under restocking and administrative costs are costs arising from processing an application, checking /ready stock of products, and the administrative handling them.Basically we use two different rates, namely 20 or 25 percent of the market value of the product.For unopened products is 20% calculated on opened products, 25% calculated.The minimum amount calculated restock fee is € 60, -In some cases different percentages or amounts to be determined if the situation so requires. In this case,this is communicated to you in advance